Monday, April 30, 2018

HP ElitePad 1000 G2 is Missing Sound after Windows 10 installation

This one is short and sweet!  The Elitepad 1000 G2 is HP's line of Business class Intel Atom-based tablets that would best compete with Microsoft Surface 3 and other similar Atom-based Windows tablets.  That said, I have a couple of these machine at work that required a refresh from Windows 8 to Windows 10.

If you have completed a Windows 10 installation on this device, you will find that Device Manager is missing the Sound card and several other device drivers.  If you check out the Sound Control Panel, it lists output as unknown.  Some hardware components do not show up at all.

The reason for this is Windows 10 will install generic drivers during the installation as it identifies you computer's hardware.  Some of these drivers are just temporary to allow hardware to function while others may be missed entirely.

HP bundled the Graphics, Sound, Cameras and part of the IO into one driver - SP78311.  You can find this driver on the HP Support Drive Site for the HP ElitePad 1000 G2.  Once you install the driver, sound should come back.  You may need to reboot after the installation.

I recommend downloading all of the HP driver packages for this machine as Windows 10 will typically download and install generic drivers for each device.  While this does help during the build process, it can cause hardware function issues and, occasionally, cause hardware to not show up at all.

Have a keyboard and mouse handy for the re-installation because you will also lose the touch screen functionality.

2 comments:

  1. Solution found is a driver ,i can give it on extra cost.pm me on instagram bosserio

    ReplyDelete